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Improve Customer Service By Speaking The Customer's Language (Not Making Them Learn Yours) | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in September
Micah Solomon , CONTRIBUTOR

“Your shoes are alarming! Ma’am, your shoes are alarming!” the TSA agent bellows at a woman with strappy–but not, I would think, alarming–heels, after she sets off a metal detector.

http://www.forbes.com/sites/micahsolomon/2016/09/05/customer-service-means-speaking-the-customers-language-not-making-them-learn-yours/#6063349f40e5
 

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